Refund & Cancellation Policy

Last updated: [7 July 2025]
At Synergy In Motion, we’re committed to offering services that are aligned with integrity, care and your personal growth journey. We understand that sometimes, plans change. Below you’ll find our policy regarding refunds and cancellations.

Digital Products (Downloadable Items)

You are eligible for a full refund within 14 days of your purchase, provided the product has not been extensively used, completed, or downloaded in full.
To request a refund, please email us at connect@synergyinmotion.info with your order details.
Refunds will be issued using your original method of payment.

Please note: Any processing fees charged by payment platforms like PayPal, Stripe or Square are non-refundable.

Coaching Sessions, Classes & Radionics Services

We offer full refunds for live services (including coaching, classes, and radionics) if you cancel at least 24 hours prior to your scheduled appointment or event.
Cancellations less than 24 hours in advance are non-refundable.

No-shows are also non-refundable, but we understand life happens. You’re always welcome to reach out if you believe an exception applies.

To cancel or reschedule, please email us at connect@synergyinmotion.info or use the reschedule link on your reminder email.

Please note: If your service was paid via Square, Stripe or PayPal, please note that platform fees are non-refundable.

Additional Non-Refundable Items

The following items are non-refundable:

Gift Cards – If you are the recipient of a gift card, it cannot be returned or exchanged for cash. (Gift cards purchased by the giver may be refunded within 14 days of purchase if unused.)

Radionics Balancing Services – Once a balancing month has begun, we’re unable to offer refunds, as the energetic work and preparation have already started.

How to Request a Refund

All refund and cancellation requests must be submitted in writing to:
connect@synergyinmotion.info
Please include:

Your full name
Date of purchase or session
Name of the product or service
Reason for your request (optional, but appreciated)

Processing Time

Approved refunds will be processed within 5–10 business days.
Please note that it may take additional time for your bank or payment provider to reflect the refund on your account.

If you have requested and haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at connect@synergyinmotion.info.

Need Help?

We’re here to support you in living true to yourself. If you have any questions or special circumstances, please don’t hesitate to contact us.

With care,
Juna & Sabine
Synergy In Motion